Policy

SALON POLICY

SURVEILLANCE

For safety purposes, our premises are monitored with Digital Video Surveillance.

PRICING

All prices are subject to change without notice.

PAYMENTS

$10 minimum charge for credit card payment

Personal Checks are not accepted.

GIFT CERTIFICATES/GIFT CARDS/E-GIFT

Gift certificates/Gift cards are not redeemable if lost or stolen, refundable or exchangeable at any time. All gift cards/gift certificates/e-gift expire in 1 year from date of purchased.

APPOINTMENTS

Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. Please keep in mind that if you should arrive late, we will need to complete the service at the originally scheduled time and price in consideration of our next guest. If you should have to cancel your appointment, we require 24-hour notification.

SERVICES SATISFACTION

In the event that you are not satisfied with your service, please notify us immediately after we have performed the service. We will fix it to meet your expectation. No complaints be accepted after you have left the Salon. We offer complimentary repairs for gel and dip powder manicures for 7 days from the date of your original service. To schedule a repair simply call our front desk and provide the name of the tech as well as the date of your original service. There is no guarantee on regular polish.

COMPLAINTS/FEEDBACK

If you have any complaints or feedback, please contact the manager at front desk.

REFUNDS

We have a no refund policy on services completed at our salon. We will not offer any refunds or credits because you have simply changed your mind.

CHILD SAFETY

Children are ONLY permitted in the Spa area when receiving a service. For safety and insurance liability, children under & years old must be supervised by an adult and remained in the Lobby. You are liable for any damages caused by your children in the Salon.

PETS

Pets are not allowed in the salon.

FOR YOUR PROTECTION

We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories.

HEALTH ISSUES

We request that you inform us of any current injury, illness, and medical conditions prior to any services, this is to ensure whether or not service can be safely performed. We are not liable for any harms that could be caused by our service if you do not inform us before the service begins.

RIGHT OF REFUSAL

We reserve the right to refuse service to anyone.

DEPOSITS

We require a deposit for any appointment with a value over $150.

COMPLAINTS/FEEDBACK

If you have any complaints or concerns, please contact the manager at front desk. We are very open to listen to your feedback to always improve our service. Our goal is to put a smile on all our clients' faces.

OFFERS & COUPONS

All offers/coupons must be presented at time of check-in. Offers and coupons can not be combined with any other offer.

LOCATION
Address: 8643 Richmond Hwy Alexandria, Virginia 22309

Hours of Operation

Mon - Fri: 10 am - 8 pm
Sat: 9 am - 7 pm
Sun: 10 am - 5 pm

Book an Appointment

Call Us: 703-799-3708